Privacy Policy

Brotectors is committed to safeguarding your privacy online, and to letting you know how we use any personal information that you provide to us.

Please read the following policy to understand how your personal information will be treated. By visiting www.brotectors.co.uk you are accepting the practices described here. This policy may change from time to time so please check back periodically.

1. Information about you

(a) We may collect personal information from you when you:

  • Book training
  • Purchase merchandise or ‘Join the Club’ membership
  • Make a donation to us
  • Enquire about the website, our services or Brotectors
  • Request or share information through the Website
  • Register for any of our mailing lists; and/or
  • Contact us through the Website, or any other channel

(b) This personal information may include but is not limited to the following information about you:

  • your name (including your first name(s) and surname);
  • your email address;
  • your address;
  • your phone number;
  • your bank details;
  • your date of birth 
  • other details about you that you or others provide to us.

We may also ask for or collect some non-personal information from you.

2. How we use this information

(a) Your personal information will only be used by us to:

  • process your bookings, requests or payments;
  • respond to your questions or comments;
  • provide or administer services, such as e-newsletters, or training materials;
  • display your comment on the website;
  • provide you with information relating to Brotectors, or that we feel may be of interest to you; maintain our organisational records
  • ensure you are on the correct and most age appropriate mailing list(s) and that we have parental consent where required by law.

(b) When you subscribe to our e-newsletter we ask you for consent to store your information and to contact you. We will only send you our newsletter for as long as you continue to consent.

(c) If you do not want to receive information from us, contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. with the word “unsubscribe” in the subject field.

(d) Brotectors will not share your personal details with third parties, except where companies are providing services on our behalf, such as processing donations or orders. For example, when you make an online donation via PayPal, you are going through to a partner company and the information you give such as your credit card number and contact information is provided so that the transaction can take place.

(e) We use MailChimp as our marketing automation platform. The information you provide when signing up to any of our mailing lists will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

3. How long we hold your information for

We only keep your information as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid). Or for example, if you have given us your details to sign up to our newsletter, we will only keep your information for as long as you continue to consent to receive our newsletter.

4. Security

(a) We will take reasonable precautions to prevent the loss, misuse or unauthorised alteration of information you give us.

(b) Communications in connection with the Website, App and its content may be sent to you by us by e-mail. For ease of use and compatibility, communications will not be sent to you in an encrypted form. E-mail is not a fully secure means of communication. Whilst we try to keep our systems and communications protected against viruses and other harmful effects we cannot guarantee this.

5. Cookies

(a) A “cookie” is a small text file that is placed on a website user’s computer hard drive by a website. There are several types of cookie.

(b) The types of cookie we use are “session cookies”, which keep track of information you have entered or looked at as you travel from page to page within the Website. These cookies have a short lifetime and expire within a short time of you leaving the Website. We do not use other types of cookie that track your internet activity after leaving the Website.

(c) We use cookies to tell whether you have logged in to the Website, to see how you are viewing the Website and how you navigate around the Website, and to assist us in providing the services we offer.

(d) Internet browsers normally accept cookies by default. However, it is possible to set an internet browser to reject cookies.

(e) You may change your cookie preferences on our site using the 'cookie settings' button in our cookie notification banner when you visit our site to switch off cookies you do not consent to us using. Please note there are some cookies that are necessary for the functioning of this Website which cannot be switched off and if you do not consent to the use of these cookies you must not use our website. 

6. Your rights over your information

(a) By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask for it to be erased and you can ask for us to give you a copy of the information.

(b) If you would like us to correct or update any information about you, then please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

(c) You can also ask us to stop using your information – the simplest way to do this is to withdraw your consent, which you can do at any time, either by clicking the unsubscribe link at the end of any newsletter, or by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

7. GDPR

(a) We undergo all necessary steps to ensure all company processes conform to the GDPR, as per the guidance provided by the UK’s governing body, The Information Commissioner’s Office (ICO). For more information please visit the ICO’s website.